Privacy Policy

Last Updated: 26/03/2026

This Privacy Policy describes how Comfy Men Underwear ("we", "our", or "us") collects, uses, and discloses your personal information when you visit our website, make a purchase, or otherwise interact with our services.

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please discontinue use of the website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. Updates will be posted on this page with a revised "Last Updated" date.

Information We Collect

Information You Provide Directly

• Name, email address, phone number, and billing and shipping address
• Order details including purchased items and transaction records
• Account credentials such as username and password
• Customer support inquiries and communications

Information Collected Automatically

• IP address, browser type, and device information
• Pages visited, time spent, and site interactions
• Cookies and similar technologies

Information from Third Parties

We may receive information from third-party service providers such as payment processors, analytics providers, advertising platforms, and our ecommerce platform provider (Shopline).

How We Use Your Information

• To process and fulfill orders
• To provide customer support
• To send order confirmations, shipping updates, and service-related communications
• To detect and prevent fraud or unauthorized activity
• To improve website functionality and performance
• To send marketing communications only if you have opted in

Legal Basis for Processing

• Performance of a contract when processing orders
• Your consent for marketing communications
• Compliance with legal obligations
• Legitimate business interests such as fraud prevention and service improvement

Payment Processing

Payments are processed through secure third-party payment providers. We do not store full payment card details on our servers.

Cookies

We use cookies and similar technologies to operate our website, analyze traffic, and improve user experience. Where required, you may be given the option to accept or manage cookies through your browser or site settings. Disabling cookies may affect certain website functionality.

How We Share Your Information

We share personal information only as necessary to operate our business:

• Payment processors for transaction handling
• Shipping partners for order delivery
• Technology providers such as Shopline for website operations
• Analytics providers to understand website usage

We may also disclose information if required by law or to protect our legal rights.

We do not sell your personal information.

Marketing Communications

If you opt in to receive marketing emails, you may unsubscribe at any time using the link in the email or by contacting us.

Your Rights

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data where applicable
• Withdraw consent for marketing communications

To submit a request regarding your personal data, please contact us using the contact details below.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy and to comply with legal obligations.

Data Security

We use reasonable administrative and technical safeguards to protect your personal information. However, no method of transmission over the internet is completely secure.

Children's Privacy

Our website is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

International Data Transfers

Your information may be processed and stored in Canada or other jurisdictions where our service providers operate.

Contact Information

Business Name: Comfy Men Underwear
Address: 7391 Pacific Cir, Mississauga, ON L5T 2A4, Canada
Phone: +1 647 921 7321
Email: info@comfymenunderwear.com
Customer Service Hours: Monday to Friday, 9 AM to 6 PM EST
Response Time: We respond to emails within 24 hours