Last Updated: 26/03/2026
This Return and Refund Policy applies to purchases made from Comfy Men Underwear and explains how returns, refunds, and related processes are handled.
You may request a return within 30 days of receiving your order.
You may request a return under the following conditions:
All return requests are subject to review and approval.
Due to hygiene considerations, underwear items cannot be returned or exchanged if they have been worn, used, or are not in their original sealed packaging.
This restriction does not apply to items that are defective, damaged, or incorrect upon delivery.
To request a return, contact us at info@comfymenunderwear.com with your order number and reason for return.
We will review your request within 1 to 2 business days and provide return instructions if your request is approved.
Returns should be sent only after receiving confirmation and instructions from our support team.
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us within 7 days of delivery. We will review the issue and provide a replacement or refund where applicable.
Once a returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, refunds will be issued to your original payment method within 10 business days. Processing times may vary depending on your payment provider.
If a return does not meet the conditions outlined in this policy, the refund may be declined.
We do not offer direct exchanges. If your return is approved, you may place a new order separately.
Business Name: Comfy Men Underwear
Address: 7391 Pacific Cir, Mississauga, ON L5T 2A4, Canada
Phone: +1 647 921 7321
Email: info@comfymenunderwear.com
Customer Service Hours: Monday to Friday, 9 AM to 6 PM EST
Response Time: We respond to emails within 24 hours
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