Last Updated: 06/04/2026
We currently ship orders within the United States only.
A flat rate shipping fee of $8.95 is charged per order. The total shipping cost is displayed at checkout before payment is completed.
Orders are processed within 1 to 2 business days (Monday to Friday, excluding public holidays).
Orders placed before 5:00 PM Eastern Time are typically processed on the same business day. Orders placed after this time are processed on the next business day.
After processing, delivery within the United States typically takes 5 to 10 business days. Delivery times are estimates and may vary depending on location and carrier conditions.
Most orders are delivered within 6 to 12 business days, including both processing and shipping time.
We use international shipping carriers and logistics partners to fulfill and deliver your order. Carrier selection may vary depending on the destination and logistics requirements.
Once your order has been shipped, you will receive a confirmation email with a tracking number and tracking link so you can monitor your delivery status.
Our products are fulfilled by local and overseas suppliers and shipped internationally to the United States. Please note that our registered business address in Canada is our company's administrative and legal address only, and is not a fulfillment or warehouse location.
When orders are shipped internationally, they will pass through customs before delivery. Please see the Customs and Duties section below for more information.
Customers are responsible for providing accurate shipping information at checkout. If you need to update your address, please contact us as soon as possible. We will attempt to assist before the order is processed, but changes cannot be guaranteed once processing has begun.
Delivery delays may occasionally occur due to factors outside our control, including international transit times, customs clearance, carrier issues, weather conditions, or high shipping volumes.
If your order is significantly delayed or appears lost in transit, please contact us so we can assist in tracking the shipment.
Once a shipment is marked as delivered by the carrier, responsibility for the package transfers to the customer. If you experience delivery issues, we recommend contacting the carrier directly or reaching out to us for assistance.
When our products are shipped internationally to the United States they may pass through standard customs clearance procedures. In most cases, standard consumer goods are delivered without additional charges to the customer. If any customs fees or import taxes are assessed by U.S. authorities, these are determined by applicable regulations and are outside our control. Please contact us if you experience any issues with your delivery.
Business Name: Comfy Men Underwear
Address: 7391 Pacific Cir, Mississauga, ON L5T 2A4, Canada (Registered business address only — not a fulfillment location)
Phone: +1 647 921 7321
Email: info@comfymenunderwear.com
Customer Service Hours: Monday to Friday, 9 AM to 6 PM EST
Response Time: We respond to emails within 24 hours
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